Contacting Support

To contact CacheFly support:

• Log in to the CacheFly portal

• Navigate to the Support top-level menu (at the top right of the screen)

• Click the Open a Ticket menu item.

A popup window appears for you to enter your support request.

To define your support request in the CacheFly support popup window:

• The window is prepopulated with your name and email address: edit these if necessary

• Create a short Subject entry for quick, easy reference to your support request

• Provide relevant detail in the Message field below

• Click the Send button to send your request.

A confirmatory message is displayed (Message sent with success). A copy of your support request is also sent to the email address in the pop-up window.