Troubleshooting

To troubleshoot complex issues, the CacheFly customer service team may need additional information about the network requests from your browser. A customer service team member may ask you to record an HTTP Archive (HAR) format file to log the interaction of your web browser with the CacheFly site while the issue is occurring. After you send our team this file and log of network requests, we can analyze the problem further.

Below are instructions for generating a HAR file for some popular browsers.